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For tenants

A-Z list

A-Z Listing for tenants

For a full list of services for homeowners please visit the homeowner A-Z page.

A

Accessible services

Do you need information in a different language or advice about how to access our services?

Alterations to your home

How to get permission to make changes to your home and advice and guidance on common changes.

Anti-social Behaviour

Report ASB or neighbour disputes, how we will manage any reports and action we take.

Apprenticeships

Once a year we offer apprenticeship and internship opportunities for tenants aged 16-25.

B

Base

A free creative and cultural club for young Octavia tenants - a place to make friends and learn new skills.

Befriending

We match isolated or lonely people over 55 living in Westminster with befrienders who share their interests.

C

Care and support services

We provide not-for-profit, flexible care and support services for adults and vulnerable local people.

Car parks and parking

Are parking permits available, how to apply and how we issue permits.

Christmas party

Every year we make sure that local older tenants get a really good Christmas party, for free.

Cleaning and caretaking

Our cleaning and caretaking services aim to maintain neat and tidy shared areas outside of your home.

Compensation service

We aim to do things well but if we make a mistake then we apologise and can sometimes offer compensation.

Compliments and comments

Tell us what you think here.

Condensation, damp or mould

How to deal with condensation and mould in your home

Contents insurance

All residents are responsible for insuring the contents of their home.

D

Decant policy

Sometimes we need to decant (move) residents to another property to carry out repairs or redevelopment

Domestic abuse

How we can support Octavia tenants who experience domestic abuse.

F

Fire and home safety

How we keep your homes safe and tips for keeping you, your family and neighbours accident free.

G

Gardening help

Free gardening help for Octavia tenants over 55.

Gas servicing

Book a gas safety check, find out how often we check your appliances and what we do tokeep you safe.

Glossary of terms

Your guide to some of the more complicated terms used on our website.

Grounds maintenance

Cutting grass, hedges shrubs, removing litter or garden waste; clearing leaves and weeding in shared areas.

H

Handyman service

Free help around the home for Octavia tenants over 60.

Hate incidents

How we deal with reports of hate incidents (serious forms of antisocial behaviour motivated by prejudice).

Hoarding

Hoarding can have a profound effect on the person who is hoarding, on their neighbours and on the property.

Home adaptations

We can adapt your home to make it more comfortable, such as adding grab rails or ramps for wheelchair users.

Home ownership

Information on how to view new Octavia homes for sale plus advice about home ownership options.

Housing benefit and council tax

You are responsible for paying council tax and your rent.

K

Keeping pets

Request permission to keep a pet and how we manage requests.

L

Leaving your home

A tick list of what you need to do when you vacate your property.

Local information

Links to your local authority website

N

Neighbour disputes

Tell us if you experience any problems with your neighbours and find out about what action we will take.

O

Our Property Standard

We regularly look at the condition of our homes to make sure that we look after them to meet our Standard.

P

Planned, cyclical and building works

Kitchen and bathroom replacements, painting the outside of your home and more.

Projects for young people

Opportunities for young Octavia tenants to gain skills, prepare for work, make films, music, friends and more.

Projects for young people

Opportunities for young Octavia tenants to gain skills, prepare for work, make films, music, friends and more.

R

Report an issue

Report fly tipping, request cleaning inspections for shared areas or get advice on disposing of rubbish.

Request and track a repair

How to report and track repairs online or call us for emergencies and guide to your repair responsibilities.

Responsibilities

Which repairs are you responsible for and which ones are we as the landlord responsible for?

Rubbish and recycling

Removing large items, recycling as much as possible and services for your property

S

Safeguarding is everyone's business

If you have a concern about someone you think might be at risk, report it to our customer contact team

Shared area improvements

Apply for funding to improve a shared are at your home.

Support into work

Get one to one support to get back into work after a break or help find work for the first time

T

Transfers and home swaps

How to apply for a transfer, use our home swapping service and increase your chances of moving home.

U

Utilities

Who supplies your gas and electriciy when you first move in and what do you need to do to get set up?

V

Volunteering

We can arrange volunteering opportunities for anyone wanting to donate their time or gain work experience.

Volunteering

We can arrange volunteering opportunities for anyone wanting to help in their community or gain experience.

W

Welcome

Services available to you as an Octavia tenant and how to access them.

Y

Your personal data

How we keep and manage your personal data.

Your tenancy

A short guide to your tenancy agreement.

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