Our app for residents, My Octavia

As you may know, we recently suspended the service of our app for residents, My Octavia, due to operational difficulties.

While we worked on fixing the problem, we were able to assess how well the app fits with our ambition to make more of our services accessible to residents online.

We have now concluded that My Octavia is not able to meet our expectations of a reliable and accessible app which enable our residents to self-serve. We have therefore decided to switch off My Octavia. 

Residents are asked to delete the app from their devices. 

We apologise for the inconvenience and wish to assure residents that the services provided by the app can all be accessed through our contact team:  

• By emailing us at info@octavia.org.uk 

• By calling a team member on 020 8354 5500 between the hours of 9.30am - 4.30pm Monday to Friday 

Personalised rent statements will continue to be posted to all tenants regularly.

Resident data held by the app will destroyed, according to regulatory guidance.   

Although we can’t provide a date for when a replacement app will be available, we are currently developing a new digital strategy covering all aspects of our digital services and we will be involving residents in shaping these new services to ensure it meets their needs. Residents who wish to be involved with helping shape our digital ambitions can register their interest by contacting us at be.involved@octavia.org.uk.