Resident panel meetings 2022
23 November 2022
Resident Panel members discussed:
The aims and visions of the Chair of the Group Services Committee and Executive Director for Customer and Communities for Resident Influence within Octavia
The proposed Terms of Reference and Code of Conduct for the group
The importance of the changes being brought about by the White Paper and the emphasis on hearing the resident voice
How the Resident Panel will feed its views through to the Group Services Committee and the Board
Examples of wasteful practice and how Octavia can improve the value for money of its service
Members also discussed key areas that residents had highlighted as concerns during the previous year including:
- Local safety and security
- Repair issues and communication
- Energy costs/Cost of living
- Schemes with Managing Agents
- Building safety and cost liability
- The Complaints process
15 September 2022
Resident Panel members discussed:
The proposed process for recruiting new Resident Panel members through a promotion in the resident newsletter and online
Members volunteering to take part in the selection and interview process
The key features of a new Terms of Reference being developed for the group
Appointing a member as interim chair while new members are recruited
Passing on their feedback and advice to new Panel members when they join