Tenant Satisfaction Measures
The Regulator of Social Housing (RSH) sets a number of Tenant Satisfaction Measures that landlords must report on each year.
These measures are set to help:
- Landlords to understand their performance according to tenant satisfaction
- Gain valuable insights and feedback which help to improve services.
- The Regulator of Social Housing (RSH) to monitor and evaluate landlord performance.
Tenant Satisfaction Survey 2023-24
In February 2024, many of you took part in an important survey. A randomly selected sample of tenants were invited to participate in the survey by telephone interview.
The survey was carried out by an independent market research company – Acuity Research and Practice. It focused on how happy you are with the way Octavia Housing (Octavia) maintains your homes and delivers key services.
The survey also collected the Tenant Satisfaction Measures (TSMs) as required by the Regulator of Social Housing. The findings will provide a view of the main drivers behind satisfaction levels and the issues tenants are most concerned about, informing Octavia’s future strategic and operational planning.
The Tenant Satisfaction Survey 2023-24 contains key results regarding tenants’ opinions about their homes and the services received.